The Auswide Communications Difference

Bill Analysis

Looking at what you have spent over the last few months, getting an average and finding the right plan to save you some money is something that all Telstra dealers do and do well. While this is great for meeting budgetary concerns, it is not the whole picture and therefore not the only consideration when addressing your mobile communication needs.

Solution Planning and Management

Solution Planning: Effectively planning for the future and anticipating change is what all businesses desire; it means the difference between profitability and stagnation. At Auswide Communications we work with our customers to develop an understanding of their business and incorporate a mobile solution into their business model that will be effective and flexible.

“Auswide Communications Understands Business and Mobility”

Management: From understanding comes trust, which is the foundation of all good relationships and ultimately a good working relationship with our customers is Auswide Communication’s main focus. Having a plan in place is but the first step, managing the solution is the real challenge and one Auswide Communications has prepared for. By providing relevant and meaningful support through our servicing agreements and experienced team members we will have the tools necessary to utilise the flexibility in the plan.

“Solution Planning and Management are areas in which Auswide Communications is pioneering”

Quotation

Generally Telstra mobile dealers know how to demonstrate technology, describe the benefits and give you a figure about how much it will all cost. However, how often do you get a comprehensive quotation from a mobile dealer? At Auswide Communications we expand on this quotation experience by providing you with a tangible and easy to read break down of what’s involved in either upgrading/expanding your current Telstra agreement or becoming a new Telstra customer. Our quotation layout is designed to streamline and support the decision making process.

Becoming a Customer

When the quotation has been accepted you will be assigned an account manager at Auswide Communications. The account manager will consult with you during the sign up period, ensuring all aspects of the deal are met and delivered on time.

The relationship does not end once you have signed on, for your account manager will be your single resource for anything concerning your Telstra account, such as repairs and account enquires. However, without an active service agreement there is only so much the account manager will be capable of doing without the extra resources that the agreements affords them. Auswide Communications’ unique service agreement is called Secure Mobility™.

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Customer Service

Secure Mobility™

Now that you have the mobility you desired, ensure that it is well protected. Auswide Communications adds security and peace of mind for our customers through a comprehensive service agreement called Secure Mobility™.

The agreement is an annual membership that covers all the vital issues that could arise. Secure Mobility is available in two service options:

Secure Mobility™ Premium:
- Extended Warranty
- Loan Phone
- Tech Support
- Secure Sentinel
- Car Kit Installation/Reinstallation
- Discounted price on mobile accessories
Secure Mobility™:
- Extended Warranty
- Loan Phone
- Secure Sentinel

ELF/DOAs

If your handset does not work on delivery or fails within the early life failure timeframe supplied by the manufacturer, Auswide Communications will replace the handset within 24 hours. Just place a call with your account manager or a friendly customer service representative. A courier will supply you with your new handset and pick up the non functioning one.

Repairs

While we ensure the best quality mobile technology is offered to you, unfortunately nothing is completely guaranteed to work 100% of the time. That is why we have systems in place that will come into effect if your mobile handset ever does fail:

Once a repair has been booked with your account manager or available customer service representative, Auswide Communications will arrange to pick up the handset and deliver a loan phone to you.
During the repair process, we will keep you informed and up to date about the progress via your preferred method of contact, whether it is phone, fax or email.
Once the handset has been repaired we will arrange another courier to deliver your newly repaired handset and pick up the loan phone.

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