Avaya IP Office - 6 - New Release

Quick facts-

  • IP Office Release 6 allows you to easily upgrade from previous editions with NO impact on your applications
  • IP Office Release 6 focuses on 4 main types of users and their level of mobility- providing all users with full functionality whether they are using a laptop, mobile or deskphone
  • IP Office Release 6 is available in 3 different editions enabling you to tailor to business requirements and prioritise the level of customer service, reporting and recording
    • Essential edition catering for the smallest business providing the basic set of communications equipment for today’s world;

Download the brochure- ‘Essential’

    • Preferred edition catering for a mid-sized business enabling greater prioritizing for customers and ensuring faster response to messages. 

Download the brochure- ‘Preferred’

    • Advanced edition catering for the larger organisation enabling you to develop more in-depth profiles of your customers. 

Download the brochure-  ‘Advanced’

  • Whats different from IP Office Release 5
  • IP Office 6 now offers increased capacity going up from the current 270 to 384 extensions.
  • IP Office 6 now uses a single card that can support 6 digital phone connections, 4 analog, 2 BRI, and 10 voice compression module channels.
  • IP Office 6 has doubled the capacity for a multi-site network from 500 to 1,000 users and up to 32 sites.
  • Most importantly, IP Office 6 is flexible and adaptable to grow the system as your business grows, so you can move to the next edition quite easily as you expand
  • Finally, IP Office 6 has added fully-integrated instant messaging with embedded voice calling capabilities, as well as presence that shows status icons such as "available", "busy" "do not disturb" and "offline". This boosts both the speed and responsiveness of inter-office communications among co-workers.

 

Key features of the new IP Office Release 6

 

Key Feature

What this means for you!

Simplification

·         3 System options

·         1 Multi-site option

·         4 User Profiles

·         2 Customer Service Profiles

·         Rich functionality that improves your customer service delivery, along with collaboration.

·         Ability to measure performance and call statistics

Enhance UI on 1600 phones to add T3-like functionality

·         No training required as its an update on existing telephone models

T.38 to support Fax over SIP trunking and ATAs

·         Customers with SIP functionality will be able to send faxes with IP Office

Enhancements to Phone Support

·         1603SW

·         DECT R4

 

·         More choice in DECT phones.

·         Support of wireless headsets and colour screen

Customer Call Reporter

·         Browser- based

·         Historic & real-time statistics

·         Track & measure customer service and agent productivity levels

·         Ultimately improving customer satisfaction

Extended SCN

·         32 nodes

·         Resilience

·         No single point of failure with higher availability

one-X Portal for IP Office

·         Employees only need to access a URL with their web browser to use the application.

·         No client installation. 

·         Integrates active directory.

·         Lower cost of ownership as only the server needs upgrading.

Support SIP phone extensions

·         Future proof your investment for technological advancements

·         More phone choices eg conference phone

Dial by name for Embedded Voicemail

·         Enhanced collaboration, speed and convenience

 

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