Compact Contact Centre

Overview

• Agent & Site Management (Real Time)
  Provides one supervisor position with real-time information view, management by exception,and historical reports for any aspect of the contact center. Up to 73 standard reports can viewed or printed.Also included are reporting capabilities on 5 agents and one license for a PC Wallboard (PCWB) application.
  
  
• Historical Reporting
  The Compact Contact Center archives all call center interactions (telephony or multimedia)to a central database (MSDE or SQL). This provides the data source for a set of standard reports to the business,and the capability to create custom reports.
  • Wallboards
    
    • Fixed Wallboards
      Fixed scrolling wallboards enable key statistics and messages to be displayed for everyonein the contact center to see. Supervisors can send ad-hoc messages to wallboards to broadcast important information, or to make announcements.
      
      
    • PC Wallboards
      PC-based wallboards allow individual agents to see their own individual statistics, those for their group, or for the whole contact