VoiceMail Pro

Two great messaging options

Avaya IP Office messaging options reach deep into your organisation to streamline day-to-day tasks, offering a positive impact on your profitability.

VoiceMail Lite -the messaging application bundled with Avaya IP Office – provides a rich array of features and functions for a small office. It can make your business available to its stakeholders all day, every day.

VoiceMail Pro -is a more advanced voicemail solution that builds on the features offered by VoiceMail Lite. Among the specific advances are support for more users and a higher degree of customization. Growing businesses can benefit from VoiceMail Pro’s enhanced capabilities, flexibility and efficiency.

VOICEMAIL LITE	VOICEMAIL PRO
INCLUDED	OPTIONAL
Typically for up to 40 employees	Up to 500 employees
Handles up to 4 calls simultaneously	Handles up to 30 calls simultaneously
Provides call answering and messaging	Provides advanced contact centre voice processing: handles messaging needs for all remote sites in a networked environment
Recorded personal greeting	High degree of customization, up to 16 languages
Remote access to messages	Rich set of remote messaging options eg Personal numbering
Ringback to an internal number	Ringback to an internal or external number
Simple call queuing	Sophisticated queue announcement capabilities (queue position and wait times)
User Productivity Tools Basic call centre tools Email notification of voicemail Remove email notification Voicemail services for hunt groups	User Productivity Tools More call centre like productivity tools Integrated email and voicemail Graphical user interface Custom call flow functions
Message date/time and number stamping	Callers can break out of a mailbox to reach a live agent/receptionist
Messages copied to others	Assisted Transfer Works with Campaign Manager™ Supports Integrated Messaging Pro Tight integration with IP Office Manager Call recording Speaking clock Whisper announce

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