Telstra Case Study

EXISTING SETUP	NEW SOLUTION
Key Telephone System	Digital IP System
8 Analogue - incoming and outgoing	ISDN 10 lines- incoming and outgoing Direct indial External call transfer of calls to key personnel
16 Analogue extensions No call appearance keys	16 Digital extensions Customisable one-touch keys
Individual lines for fax, eftpos and cordless for the warehouse	4 plain ordinary telephone ports Connect fax, cordless, eftpos as extensions of system
Answering machine Can only answer 1 call at a time Limited recording time	Voicemail Ability to leave messages for busy and absent staff Can also be sent via email
Standard, uncontracted business rates	Bundled business options package Reduced call rates Single Telstra bill Fixed monthly rental of equipment
Customer is waiting for extended ring periods and then asked to be put on hold	Call queuing System helps you answer the longest call held first
Summary	Summary
Limited options due to old telephone system that customer owns outright Can impede business growth due to maximising the initial equipment purchase, whereas new products are now offering bigger returns on investment and improved savings	Elimination of redundant technology Removal of 3 lines, so reduction of line rental of approximately $125 per month in conjunction with ISDN 10 Reduced call charges by an average 18% Time efficiency of approximately 20mins per day per operator

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